Last Updated: [27 Feb 2026]

Welcome to www.PokuPop.com. These Terms & Conditions govern your access to and use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. General

This website is owned and operated by PokuPop.

By using this website, you agree to these Terms & Conditions along with our Privacy Policy, Shipping Policy, and Cancellation & Refund Policy.

We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of updated terms.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age, or

• You are using the website under supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order.

3. Products & Services

We strive to display accurate product descriptions, pricing, and images.

However:

• Minor variations in color, size, or packaging may occur due to lighting, screen settings, or manufacturing updates.

• Customized or personalized products may vary slightly from preview images.

• All products are subject to availability.

We reserve the right to modify or discontinue products without prior notice.

4. Pricing & Payments

• All prices are listed in INR (₹).

• Applicable taxes are included unless otherwise specified.

• Shipping charges (if applicable) will be shown at checkout.

Payments are processed through secure third-party payment gateways.

PokuPop is not responsible for:

• Payment gateway errors

• Bank authorization failures

• Technical issues beyond our control

5. Order Acceptance & Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to cancel or refuse any order due to:

• Product unavailability

• Pricing or listing errors

• Fraudulent or suspicious activity

• Incorrect or incomplete customer details

If we cancel an order, a full refund will be issued.

Customer cancellations are subject to our Cancellation & Refund Policy.

6. Customized & Personalized Orders

For personalized products (including name printing or special packaging):

• Customers are responsible for providing accurate spelling and details.

• Once production begins, such orders may not be eligible for cancellation or refund.

• Minor alignment or design variations may occur and shall not be considered defects.

7. Shipping & Delivery

Shipping timelines and policies are governed by our Shipping Policy.

Delivery dates are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Operational issues beyond our control

PokuPop shall not be liable for delays caused by third-party logistics providers.

8. Returns, Replacements & Refunds

Returns and refunds are governed by our Cancellation & Refund Policy.

For damaged or defective products:

• Proper unboxing video (starting from sealed package opening) is mandatory.

• Clear photo evidence must be provided within the specified timeframe.

Claims without required proof may not be eligible for refund or replacement.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Provide false or misleading information

• Attempt unauthorized access

• Copy or misuse website content

• Interfere with website security or functionality

Violation may result in suspension or permanent restriction.

10. Intellectual Property

All website content, including:

• Brand name

• Logo

• Product images

• Graphics

• Text

• Designs

is the property of PokuPop and protected under applicable intellectual property laws.

Unauthorized reproduction or distribution is strictly prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, PokuPop shall not be liable for:

• Indirect or consequential damages

• Delivery delays beyond our control

• Loss resulting from misuse of products

• Website downtime or technical interruptions

Our maximum liability shall not exceed the amount paid for the purchased product.

12. Third-Party Services

We may use third-party services including:

• Payment processors

• Courier partners

• Analytics providers

We are not responsible for the policies or actions of these third parties.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

15. Contact Us

For questions regarding these Terms & Conditions:

Email: pokupopofficial@gmail.com
Website: www.PokuPop.com